Returns & Exchange
We do our best to ensure all of our customers enjoy a happy shopping experience with catah.co.uk, however occasionally you may need to return an item and for that you need to know:
Conditions of Returns for Refund or Exchange
Before you decide to return for refund or exchange goods we advise you to send us an email at firstname.lastname@example.org with your order number and the name of the item/s you wish to receive refund or an exchange for in addition to your reason so that your return can be authorised. A returns address will be provided to you after your return has been authorised.
• If you are not completely satisfied with an item purchased at catah.co.uk, you can return it to us within ten (10) days of receipt of item(s) for an exchange or refund by following the steps outlined below.
• Goods must be returned in its original condition in order to be accepted as a return. Goods must be unworn, unwashed and in a resalable condition.
• Returned or exchanged items must be accompanied by the original invoice, all packaging and any related accessories and instruction booklets. No exchange or refund will be processed for items that are returned incomplete, damaged or soiled.
• If you have any questions about the returns,exchange, refund procedure, please do not hesitate to contact us at email@example.com.
How to Return Goods
• Please return the item(s) using the original shipping box and packing materials. Please include each item(s) in its original packaging, together with a copy of your invoice and any related accessories and instruction booklets as well as the completed return form, specifying the return item and the return reason.
• For your convenience, you can choose any method/company for delivery of returns; however you are responsible for your returns postage.
• Shipment is FREE (Royal Mail Signed For™ 2nd Class) but if you opt for other options for delivery the shipping charge is not refundable.
• Once you contact us for returns and exchange, you shall receive an e-mail with a returns address.
How to Exchange Goods
• You can exchange an item purchased from catah.co.uk within 10 days of the receipt of your order items.
• Please return the item(s) to us by following the returns procedure as outlined in the above returns section.
• Please indicate on the return from the item to be exchanged the reason for the exchange as well as the color and the size of the new item requested. Please include the completed return form in the package with the returned item.
• Availability of the requested replacement item cannot be guaranteed.
• Your replacement order will be sent to you via Royal Mail Signed For™ 2nd Class. Shipping charges for the replacement order will be supported by catah.co.uk.
• You will receive an e-mail notification once the exchange process has been completed.
We are here to assist you with your return and concerns every day.
Tel: 020 8759 2126